Overview: The client requested a design and implementation of Azure Virtual Desktop (AVD) environments that cater to three distinct user groups in their organization. The project involved the creation of three separate workloads: a custom customer service desktop, and two versions of the Jump environment, each serving unique user requirements and access privileges.
Challenge: The project presented a multifaceted challenge. The client required a custom customer service desktop equipped with specific software, and two versions of Jump environments – one displaying selected portals via a browser, and another solely designed for Remote Desktop Protocol (RDP) associations.
